Head of EMEA Institutional Client Relationship Management (m|f|x) London

This is a great job for someone who has experience in a client service / relationship management role.

Tasks

As Head of Institutional Client Relationship Management, you will have ultimate responsibility for delivering exceptional client service to institutional clients of Aviva Investors. You will lead a team focused on providing outstanding relationship management and pro-active day-to-day servicing. The ultimate goals of this function are:

• client retention through achieving a high level of client satisfaction
• broadening our relationships with existing clients (i.e. identifying appropriate cross-selling opportunities).

To help achieve these goals, you will be expected to develop strong internal relationships across Aviva Investors from the Distribution, Investment and Operations teams.

You will manage a team of Client Relationship Directors and Client Relationship Managers to ensure the highest possible quality of relationship management and day-to-day client service. You will need to develop and execute an effective approach to relationship management that maximises the potential for cross-selling opportunities to be captured. This would include taking responsibility for the team’s development and maintenance of Client Engagement Plans.

Profile / Your qualification / Your personality

• Team management experience strongly preferred
• IMC required
• Comprehensive knowledge of Asset Management business including strong product knowledge across public and private markets
• Client-centric “Solutions” mindset
• Pro-active/self-starter with a strong sense of taking ownership and encouraging this approach in others.

That awaits you

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• Eligibility for annual performance bonus
• Family friendly parental and carer’s leave
• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year

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Location

80 Fenchurch Street, UK-EC3M 4AE London