Commercial Relationship Manager - Inward Investment (m|f|x) London

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Tasks

• Grow your portfolio of customers, as well as the income from the portfolio, by delivering outstanding customer service
• Manage, influence and build an internal network across Metro Bank to ensure a one team approach for customers and colleagues
• Develop an external network of introducers, accountants, lawyers, chambers of commerce
• Manage/lead a small team, directing and coaching them to deliver excellent customer service and develop to their next role
• Liaise on a regular basis with customers, prospective customers and introducers directly, including face-to-face meetings
• Prepare and propose credit limits for customers
• Attend to every detail when onboarding, or carrying out ongoing due diligence on customers,
• Adhere to Metro Bank’s financial crime policies
• Identify where processes could be improved and to improve them
• Work at pace

Profile / Your qualification / Your personality

• Great people skills
• Fluency in English and ideally one or more additional language(s) – preferably Japanese, German, Dutch, French, Cantonese/Mandarin, Spanish
• Great communication skills, both verbal and written, and the ability to convey complex information simply
• Attention to detail
• Either be knowledgeable with commercial banking services or have a proven record of learning fast, eg foreign exchange, Commercial Online Banking, Invoice Discounting, Asset Finance

That awaits you

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

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Contact

Location

One Southampton Row, GB-WC1B 5HA London