Senior Wealth Product Operations Specialist (m|f|x) London

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what it's like working at Monzo

London | £45,000 - £65,000 + Benefits | Hear from the team

Our Wealth Product Operations team

You’ll help refine our operations by optimising key processes to help us safely scale our products and features to millions of customers. You will be able to leverage our established and award-winning customer service operations whilst also working closely with the Product, Engineering, Partnerships and Risk & Compliance teams to deliver a delightful experience for our users.

You will report to the Wealth Operations Lead, as well as the cross-functional team developing savings, investment and pension products at Monzo.

Aufgaben

• Developing and implementing operational improvements to enhance our growth and scalability
• Working closely with third parties that Monzo integrates with to administer wealth products
• Monitoring key performance and risk indicators to improve customer experience and operational performance
• Overseeing day-to-day operations and escalations, regularly reviewing process to incorporate best practices
• Ensuring compliance with Monzo policies and regulatory requirements
• Collaborating with Product, Engineering and Customer Service teams to ship our roadmap

Profil / Ihre Qualifikation / Ihre Persönlichkeit:

• Proven track record in designing operations within regulated financial services
• Previous experience of securities & investment operations, which might include: dealing, custody operations, transfers, or product administration
• Familiarity with applicable FCA and HMRC rules, including Pensions, CASS and ISA Regulations
• Experience launching and scaling consumer products and working with third-party providers
• A strong ability to drive tangible outcomes, thrive in ambiguity with structured problem-solving, and challenge the status quo
• An analytical mind set in developing scalable operational strategies, identifying key metrics to evaluate success, and highly detail-oriented
• Collaborative communicator, able to work effectively across functions, levels, and cultures, with clear and persuasive communication skills
• Fast learner who is humble, curious, and enthusiastic about building and scaling new initiatives to reach millions

Das erwartet Sie

• £45,000 - £65,000 share options
• This role is hybrid working from our London office
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
• £1,000 learning budget each year to use on books, training courses and conferences
• We will set you up to work from home; all employees are given Mac books and for fully remote workers we will provide extra support for your work-from-home setup
• Plus lots more! Read our full list of benefits

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Kontakt

Standort

Appold Street, GB-EC2A 2AG London