Alpha Portfolio Services Manager, Vice President (m|f|x) London

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.

Tasks

Front Office Services

Front Office Data Control

• Providing oversight and review of the daily reconciliation between CRIMS and State Street’s middle office IBOR record (RKS), on a Cash and Stock position and transaction level on a Trade date +1 basis
• Take ownership of issues to resolution, engage teams as needed to correct IBOR and CRIMS dat

Front Office Support

• Acting as primary contact point for the client's Front Office team, triaging issues and ensuring they are resolved, calling upon internal teams where necessary
• Using CRIMS and excellent communication skills to provide a technical support service to clients requiring assistance with the front office systems

Middle Office Services

Enterprise Business Solutions

• Maintain and develop State Street’s SQL based data warehouse (SSDD)
• Client query support on complex data set issues across Middle Office platforms

Portfolio Control

• Acting as gatekeeper of the IBOR record, ensuring the accounting period close and reopening process is adhered to
• Monitoring the overall health of the client's portfolios. via the operational control framework
• As subject matter experts in the IBOR record, provide support for client operations teams with any operational client queries

Onboarding

• Project manage the client onboarding process from receipt, preparation, implementation and Hypercare, ensuring that the Alpha Portfolio Services group meet / exceed project deliverables
• Develop and maintain relationships with key internal stakeholders including other business lines to help aid successful delivery of each workstream
• Assist in the analysis of current/proposed processes and recommend solutions and improved processes, drive the implementation of Operating Models, Service Level Agreements and Key Performance Indicators

In addition, the Alpha Portfolio Services Manager, Vice President will be expected to:

• Interact with all Middle Office teams (Accounting, Corporate Actions, Trading, Performance)
• Build cooperative and professional internal/ external relationships achieving group and client goals, utilizing all available resources throughout Global Delivery
• Interact with clients in a service oriented manner in particular in client implementations as well as business as usual
• Serve as senior escalation and closely monitor escalation queries and facilitate accurate and timely responses and resolution
• Ensure that the Oversight governance policy is adhered to at all times
• Ensure that operational client service delivery standards (KPIs) are maintained and enhanced where appropriate for our global delivery model
• Ensure that all offshore activity has appropriate administrative documentation in place via SLA’s, internal KPI’s and a monthly governance program in adherence to mandated Oversight policy
• Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery and effectiveness
• Proactively work to conceptualize and implement measurable process improvements and client solutions
• Ensure full compliance with internal policies working with CIS, Risk and Compliance managers as required
• Provide global oversight management including regular reviews, objective setting and planning in line with business line and corporate goals

Profile / Your qualification / Your personality

• Outstanding client service, influencing, negotiation and communication skills
• High level of interpersonal and staff management skills
• Effective decision making and prioritization skills
• Experience of working within a highly pressurized and time sensitive environment
• Highly developed problem solving skill set, including the ability to conceptualize and implement solutions
• Extensive experience in developing and maintain relationships, internal as well as external across varying levels and cultures
• Proactive in nature
• Minimum 7 years in investment management operations with a minimum of 5 years staff management
• Industry relevant qualifications, e.g. IMC, CFA
• Extensive knowledge of Front Office Service and Middle Office workflow is extremely beneficial, as is experience using of SSCD/ESP, EDM, RKS, OSA, SQL, CRIMS as well as GTM/TIER

That awaits you

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

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Location

20 Churchill Place, UK-E14 5HJ London